Payment Terms
Single travelers and groups
General booking terms and conditions apply as a contract for bookings at Walaker Hotel. The purpose is to bring clarity to contractual relationships, so that Walaker Hotell can serve our customers in the best possible way.
Validity
The rules apply to the extent that no other written agreement has been entered into for a booking or event.
Booking
A booking will not be guaranteed until Walaker Hotell has received your full name, email address, telephone number and valid card information. There is an 18 year age limit for booking accommodation.
As part of Walaker Hotell's Art and Culture Promotion, each room includes a ticket to Walaker 300 with a guided tour.
The guest will receive a confirmation of the booking via email. If the email is not received within a reasonable time, the guest is obliged to contact Walaker Hotell by phone or email.
Walaker Hotel reserves the right to charge a non-refundable pre-paid deposit.
Walaker Hotel does not reserve specific rooms within a given room category.
Check-in – Check-out – Cancellation
Check-in after 4:00 PM
Check-out before 11:00 AM – late check-out must be arranged.
Payment of booking must be made at time of booking.
25% of the amount is non-refundable 72 hours after booking.
50% of the amount is non-refundable 30 days before check-in.
75% of the amount is non-refundable 15 days before check-in.
100% of the amount is non-refundable 7 days before check-in.
In case of no-show – confirmed booking will be charged 100%.
Cancellation of confirmed tailor-made packages and events (more than 5 rooms and/or more than 5 people) will have its own cancellation policy.
General terms and conditions state that:
Walaker Hotell can and will require a non-refundable deposit.
Cancellation must be made no later than 60 days before the agreed arrival date.
Cancellation after 60 days before arrival will be charged 50%,
Cancellation less than 30 days before arrival will be charged a minimum of 75% of the booking.
For special reasons, cancellation rules can be waived, see subchapter: Force majeure.
Pets are not allowed at Walaker Hotell.
Force majeure
If events occur that are beyond Walaker Hotell's control, such as strikes, fires, and other events that result in the stay or activity not being able to take place, Walaker Hotell reserves the right to cancel the stay or activity without further liability for compensation.
Similarly, Force majeure may result in changes to cancellation rules for guests. In the event of acute illness or generally bad weather that is considered normal for the season in our region - this is not in itself part of Force majeure, and does not change the applicable cancellation rules. In the event of events less than seven days before arrival, we will refer to insurance.
Insurance
We encourage all our guests to take out cancellation insurance with their own insurance company, which, among other things, covers cancellation due to illness. In addition, we recommend that all our guests have valid travel insurance.
Damage
The guest is financially responsible for any damage caused to the hotel room, furnishings and/or other equipment at the hotel.
Prices and payment
Walaker Hotel reserves the right to change prices due to increased costs for purchases, services, currency, increased taxes and fees or other conditions controlled by external parties.
Walaker Hotel encourages payment by credit card, bank terminal is available - we accept MasterCard and Visa. Only Norwegian currency - NOK is accepted for cash payments. Checks or traveler's checks are not an accepted payment solution at Walaker Hotel.
Advance payment or any credit, paid by invoice must always be agreed and accepted in advance.
Court
Any disagreement between the parties to this agreement that is not resolved outside of court - the case will be brought before a local Norwegian court and its decision will be final.